Job Description:
- Responsibility for Quality Local Team Lead & Quality Engineering
Leadership approach:
- Local quality team management, focus on team workload distribution and team motivation to achieve sustainability as well as team satisfaction by improving discovered weaknesses and reinforcing the strengths for the team
- Support the team on critical decisions and finding of best practices.
- Transfer and strengthen the quality mindset in and throughout the entire organization in Dortmund and improve the quality control process from very early project stage till delivery stage to ensure that all agreed customer requirements are clearly defined and satisfied.
- Define and align quantifiable team MBOs, monitoring on the team MBO achievement and correction PDCA in case the target is not met.
- Key interface on local customer communication in collaboration with sales, PLM, QM with timely reaction in case of misalignments and losing track, ensure early assistance to the team and analyze the root causes.
- Elaborate and arrange the needed training to build quality awareness through the entire local organization.
- Ensure that all procedures and process descriptions are respected.
Operational approach:
- Lead external customer care management in collaboration with sales by leading customer complaints treatment & RMA management – Lead analyze failure together with local departments, coordinate the corrective and preventive actions, respond to customer complaints, work and issue 8D reports.
- KPI management by collecting, monitoring and reporting the KPI, as well as scrap rate improvement by regular analysis of KPI top offenders, execute root cause analysis and implementation of corrective actions for process and product.
Requirements:
- Quality background with a good quality mindset and +5 years experience in this field
- Excellent communication skills in English and German
- Information collecting, integrating, presenting skills including global data analyzing & improving skills
- Team management experience & skills
- Personal responsibility on tracking and solving problems
- Quality tools awareness (APQP, PPPA, FMEA, MSA, SPC, etc.)
If you find yourself in the task description and consider the tasks and fields of action of quality management to be part of your professional DNA, then don´t hesitate and send your meaningful application to the following e-mail address: personal@focuslight.com